Returns policy

Our Returns Policy includes the rights you have under the Australian Consumer Law. 

Returns Within 30 days:
Refunds (for the purchase price of goods, excluding freight and return shipping) will be automatically granted for orders that arrive damaged, are defective or are not fit for purpose if advised within 30 days. The products must be returned for verification purposes at which time the refund will be processed. If you wish to return an order as you have changed your mind, goods must be returned in original condition. Premier Workplace Solutions reserves the right to charge a freight fee and restocking fee at our discretion. Please email sales@pws.com.au or call 1300 76 44 77 for a returns authorisation number. Any cost incurred by you in returning the item to Premier Workplace Solutions is to be borne by you unless otherwise stated.

Returns Outside 30 days:
Your rights under the Australian Consumer Law are not limited by a defined time. However, the Australian Consumer Law does recognise that the relevant time period can vary from product to product, depending on factors such as the nature of the product and the price. Premier Workplace Solutions reserves the right to charge a freight fee and restocking fee at our discretion. For any product return outside of 30 days, please email sales@pws.com.au or call 1300 76 44 77 for further advice. Any cost incurred by you in returning the item to Premier Workplace Solutions is to be borne by you unless otherwise stated. 

Special Exceptions
The above policy excludes all custom made goods, and any goods that have been installed.  If we cannot be satisfied that you purchased the product from us then, under the law, we are entitled to elect whether or not to accept your product for return.